Terms of Service

Financial Policy

All fees are payable at the time of service. We also offer pre-payment plans, which provide a discounted rate for patients who choose to purchase a number of appointments in advance.

Pre-paid appointment packs purchased on or after 21 September 2026 are valid for 12 months from the date of purchase. Any unused appointments or credits remaining after this period will expire and cannot be refunded or reclaimed.

Packs purchased before 21 September 2026 remain subject to the terms applicable at the time of purchase.

Refunds for unused credits may be requested within 12 months of the date of purchase. Refunds are not available once the 12-month validity period has expired.

Interruption of Care and Refunds

If you need to discontinue your care and have prepaid for a course, the remaining credit will be refunded as follows: the number of visits received multiplied by the full adjustment fee, subtracted from the total amount paid. Refunds are processed via bank transfer, please allow 10 working days for reimbursement from the time of receiving bank details.

Missed Appointments & Cancellation Policy

  • We understand that life can be busy. If you need to cancel or reschedule an appointment, please let us know at least 24 hours in advance.

  • Missed appointments or cancellations made with less than 24 hours’ notice may incur a missed appointment fee of £40 per session.

  • This fee applies to all treatments, including consultations and adjustments.

  • Payment for missed appointments must be settled before any future bookings can be made.

  • We reserve the right to release future appointments from the diary if fees remain unpaid.

Informed Consent for Examination and Treatment

Before we begin any consultation, examination, or ongoing treatment, we require your consent. We will explain any minimal risks associated with the treatment beforehand. Our goal is to provide you with thorough information about your body, available care options, and to improve overall wellness. We are always here to answer any questions you may have. By proceeding with the treatment, you acknowledge your consent.

Health Insurance

Due to varying policies and coverages, our clinic is not registered with all health insurers. Our staff may not be familiar with the specifics of your policy, so it is your responsibility to verify with your insurer that our services are covered. We will not be liable if insurance does not cover the services provided. Please ensure you have confirmation from your insurer before proceeding.

  • AXA Health and Bupa: We can invoice AXA directly if you provide your AXA Member Number, Claim Number, details of any excess, and the number of sessions authorised. Please note that authorisation codes do not always guarantee full cover for the sessions approved, and any shortfall in payment remains the responsibility of the patient.

We cannot hold accounts; payment is required at the time of service unless invoicing directly to AXA or Bupa has been pre-arranged. We cannot alter receipts or invoices, as this constitutes insurance fraud.

SMS Reminder Messages

We offer a text message service to remind you of your next appointment. Please note that these messages are computer-generated and may not be 100% reliable. Ensure you also mark your appointment in your diary. You can text back if you need to cancel or reschedule.

Privacy Policy

We have detailed our privacy policy here.

Mobile Phones

Please put your phone away and on silent during your visit to enjoy a digital detox. You can relax on the chiropractic benches for your adjustment. We are happy to charge your device while you recharge yourself.

Recording Devices

To protect privacy and avoid regulatory issues, we prohibit the use of recording devices (audio and video) in our practice. Posting recordings online without context can lead to problems with our regulatory board and the ASA. Please respect this non-negotiable policy and focus on relaxing and calming your nervous system during your visit.

Dress Policy

To ensure your comfort, we have eliminated the use of gowns for chiropractic appointments at our practice. Please wear sensible clothing that does not restrict movement. If you feel uncomfortable during a session, you will be able to request an assistant to be present in the room.

Internal Complaints Procedure

We strive to provide the best care possible. If you are dissatisfied with any aspect of your experience, please contact our COO at juliana@chirocorner.co.uk. We handle all information confidentially and aim to resolve issues quickly. If necessary, you may also contact the United Chiropractic Association at UCA, 14 Drovers Way, Woodlands, Ivy Bridge PL21 9XA Tel: 01364 654 994.