Chiro Corner is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information. For all of our services, the data controller is Chiro Corner Ltd. In order to provide you a health care service, we essentially are entering into a contract with you to deliver professional care. Part of this agreement includes a need for us to store and process your personal data as well as a legitimate interest in contacting you via phone, email or SMS. We don’t require you to opt in, however we will always give you the opportunity to opt out of receiving communication.

Information Collection

We collect personal information such as your name, contact details, medical history, and payment information through forms, online submissions, and in-person consultations.

Use of Information

When you are a client at Chiro Corner by doing so you have provided consent for us to process your information. This consent is our legal basis for processing. We have a legitimate cause to contact you for reasons such as sharing confidential medical information, reminding you about upcoming appointments, keeping you up-to date with relevant news and information about Chiro Corner and providing relevant health promoting information.

Sharing and Disclosure of Information

We engage Balance VA Ltd and The Light Practice Ltd to provide certain administrative functions for us, including but not limited to answering our phones and booking appointments in our diaries. They are required to respect the security of your personal data and to treat it in accordance with the law. We will never sell, distribute or lease your data for any other third party. We will only share your information with your consent, for treatment purposes, or as required by law.

Confidentiality

We are bound by the General Chiropractic Council regarding sharing of your information to other medical or relevant health professionals. Essentially we need your written consent before we can share records, notes, x-rays or personal information. Explanation of the protocol can be found here.

Data Storage and Protection

We are required by law to keep your personal information for up to seven years from the date of your last visit. We encourage you to keep your information up-to-date, and you can do this easily whenever you visit Chiro Corner.

We store your data securely on our software called Practice Hub. This data is only accessible via password protected access by our data controllers or data processors. The data is kept on servers within the EU.

Payment card details provided for services may be securely stored by our payment processor, Stripe. These details are fully encrypted and never stored within Practice Hub or accessible to Chiro Corner staff. By booking an appointment, you consent to Stripe’s secure handling of your payment information.

Patient Rights in terms of personal information:

You have the right to access any information we hold about you

You have the right to correct any inaccurate information that we hold about you

You have the right to request that we delete information that we hold about you

You have the right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy

To exercise these rights, please contact us using the information provided below.

Cookies A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions. Our website uses cookies to enhance functionality and analyse traffic. By using our website, you consent to our use of cookies as described in this policy.

Changes to the Privacy Policy We may update this privacy policy from time to time. We will notify you of any changes by updating the effective date at the bottom of this policy.

Our Contact Information

We welcome all feedback, good or bad. If you:

• Have any questions about how we collect and use your information

• Would like a copy of the information we hold about you

• Would like to update any of the information we hold for you

If you have any questions or concerns  about this privacy policy or would like a copy of the information we hold for you, please don't hesitate to reach out to reception.sw1@chirocorner.co.uk

Updated July 2025.